NAPERVILLE, IL · 630-778-7000

PEWAUKEE, WI · 262-737-8990


Claim Reporting

How to File a Claim

Here at Benchmark Management Group, we pride ourselves in offering claims services not commonly afforded by other wholesalers. While you have the option to go directly to the carrier for claim reporting, we feel it is our responsibility to assist in the claim process. For carriers with whom we trade it is our practice and standard to record and process any new claim to the respective carrier within 24 hours after receiving the required ACORD Loss Notice including any supporting documentation.

To get the process started, please submit a completed ACORD Loss Notice Form including any supporting documentation (i.e. repair estimate, invoice, police report, etc.) via email or fax. Upon receipt of the loss notice we will forward the claim to the appropriate carrier. We will notify you of the assigned claim number and assigned adjuster, including contact information upon receipt from the carrier. Typical turnaround time is 48 hours.

PLEASE NOTE ONLY ACORD LOSS FORMS ARE ACCEPTABLE
Normal business hours are 8:00 a.m. to 4:30 pm Monday through Friday.
Send your claims via the following channels:

Email
Fax

Reporting a Claim After Hours

Mesa Underwriters

  • by email: claim@music-ins.com
  • by phone: 1-866-455-9969
  • by fax: 1-855-283-6873
  • by mail:
    Claims, MUSIC Scottsdale
    P.O. Box 4030
    Scottsdale, AZ 85261
    OR
    Claims, MUSIC Horsham
    100 Tournament Drive, Suite 200
    Horsham, PA 19044

Scottsdale & National Casualty

For any other carriers, please review your policy for claim reporting information to report direct to the carrier. Please note that we will still need notification and a copy of the Acord Loss Form with an indication that this has already been submitted directly to the carrier.

Your assistance and cooperation in following the above procedures will facilitate the most efficient and effective handling of claims and is greatly appreciated. Should you have any questions regarding the reporting of claims please do not hesitate to contact our office.

Thank you in advance for your cooperation.